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BUCS Support Desk

Learn how to submit and track support tickets, understand ticket statuses, close resolved issues, and utilize the BUCS help widget for quick assistance.

Submitting Tickets

  • To address potential issues with reports, add new users, request a data refresh, or ask questions, email support@bucsanalytics.com with an explanation of the issue at hand to submit a ticket to BUCS.
  • Upon ticket submission, you'll receive an automated confirmation of receipt from bucshelp@bucs.teamwork.com.

Checking Ticket Status

  • Customers can view their tickets by clicking the link provided in the automated email or by using the link directly https://bucs.teamwork.com/support
  • To view ticket status, use the BUCS customer login at the bottom, which will redirect to BUCS to login if not already logged in.

  • You also can submit tickets here once logged in:


  • Here you can view ticket statuses:

Ticket Status Definitions

Active: All tickets submitted to BUCS start with an ‘Active’ ticket status and when they are assigned.

Waiting on Customer: If clarifications are needed from the customer in order for BUCS to resolve/close the ticket, the status changes to ‘Waiting on Customer’.

Solved: Upon completion of a task, the ticket owner can mark the ticket as ‘Solved’ (only through Help Desk portal).

Closed: After the ticket has been solved and acknowledged by the customer, the ticket will be moved to a ‘Closed’ status.

BUCS Responses to Submitted Tickets

Responses will be sent during regular business hours and not on federal holidays.

Conclusion email when ticket resolved/closed

When your ticket is solved, the BUCS team member assigned to your ticket will notify you and update the ticket status to 'Closed'.

Additionally, you’ll receive an automated message from bucshelp@bucs.teamwork.com notifying you that your issue has been resolved.

Help Widget

After logging into the BUCS Analytics home page, you’ll notice a small icon in the bottom right-hand corner of the page.

Clicking the icon triggers a pop-up box where customers enter their name, email, support subject, issue description, and screenshot if they choose.

Upon submission, the ticket is sent to BUCS to be assigned to a Client Service team member for resolution.