As you move beyond onboarding and begin to fully leverage our data management platform, we have various support structures available to fit your needs. Whether you need routine assistance or extensive support for new development, over flexible options are designed to meet your needs and help you manage costs effectively.
To help you navigate these options, here's a breakdown of billable versus non-billable services.
Billable Services:
- New Development: Extensive enhancements or new functionalities.
- Excess Usage: Additional support beyond your plan's scope.
- Special Requests: Complex tasks needing unique expertise or resources.
Non-Billable Services:
- Ongoing Platform Support: Includes general system maintenance, security, and data management ensuring smooth operation.
- Standard Operational Support: Assistance with routine queries and minor troubleshooting.
Understanding billable and non-billable services allows you to select the option that best meets your needs.
Choose your plan based on expected support needs and budget. Whether you need predictable assistance or flexible help as issues arise, we provide tailored options to fit your situation.
Reach out to the team to discuss Pre-Paid Monthly Support plans: support@bucsanalytics.com